Receptionist and Constituent Services Representative

Indianapolis, IN Residents Only

You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a talented workforce in a team-based environment to produce concrete and reliable outcomes. At aFit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment.

aFit Staffing, Inc. is an equal opportunity employer.

Please note, this full-time position is in Indianapolis, IN and we do not offer relocation assistance at this time.

Description of Duties:

The Constituent Services Representative is responsible for communicating the actions of a key Indiana state figure in a customer focused environment.

Key Responsibilities:

• Field, manage, and keep detailed records of all constituent communications.
• Check guests in for office visits.
• Communicate actions of a major IN state figure in a customer focused environment.
• Collaborate with the Outreach team to draft letters, certificates, and other official materials.
• Maintain a detailed understanding of current state and federal legislation and government agencies.
• Prepare briefing materials.
• Draft and proofread correspondence.
• Organize and maintain filing systems.
• Develop and update contact databases
• Research projects as assigned by Director.
• Other duties assigned.

Desired Skills and Experience:

• Exceptional written and verbal communications.
• Responsible for having a broad understanding of current events.
• Detailed knowledge of local, state and federal government.
• Keep abreast of state and federal legislation that impacts constituents.
• Must be able to work effectively in a fast-paced environment, managing multiple tasks and priorities with accuracy and professionalism.
• Previous customer service experience strongly desired.
• Proven ability to handle confidential information and documentation with discretion, integrity, and adherence to office policies.
• Ability to learn new concepts quickly.
• Able to handle stressful situations.
• Able to work in a collaborative team environment to obtain the best results.
• Work as a topmost trusted partner with aFit and the client.
• Approaches challenges with a positive, consultative mindset
• Self-starter with the desire to achieve and work with integrity.
• Willingness to grow and change through ambiguity.
• Learning agility, or the ability to develop new skills.
• Open and receptive to feedback to continuously grow.

Working Schedule:

Onsite 402 West Washington Street, Indianapolis, IN

Monday – Friday 8am – 5pm EST

Parking provided

Education:

Bachelor’s degree or equivalent experience.